Return & Exchange Policy

t Arooj Cosmetic, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return or exchange under the following terms:

1. Return Timeframe

  • You must contact us within 2 days of receiving your order to request a return or exchange.

  • Requests made after 2 days will not be accepted.

2. Eligibility for Return/Exchange

  • Products must be unused, unopened, and in their original packaging.

  • The item must be in the same condition as when you received it.

  • Cosmetic products that have been opened or used cannot be returned for hygiene reasons.

3. Non-Returnable Items

  • Opened or used cosmetics.

  • Products purchased during a sale or promotion (unless defective).

  • Gift cards or promotional items.

4. Return Process

  • Contact us via phone or email with your order details and reason for return.

  • Once approved, send the product back to our address.

  • The buyer is responsible for return shipping costs unless the item is defective or wrong.

5. Refund or Exchange

  • After we receive and inspect the returned product, we will process:

    • Refund to your original payment method, OR

    • Exchange for another product of equal value.

6. Contact Information

📍 Address: Shop No 157, Ch Shan Market, Near Farroqia Masjid, Sadiqabad, Rawalpindi, Pakistan
📞 Phone: +92 300 0117131
📧 Email: mashoodbhatti2511@gmail.com